Cloud Operations Engineering Manager

Dragos is a global leader in xOT cybersecurity, protecting critical infrastructure through technology, threat intelligence, and expert services. The Cloud Operations Engineering Manager will lead the Cloud Operations Engineering team, owning people leadership, cloud fleet reliability, customer environment health, incident response, compliance support, and cost accountability across Azure, AWS, and GCP.

Responsibilities:

• Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development
• Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP
• Balance workload and the on-call rotation (PagerDuty) fairly across the team, protecting against burnout while maintaining coverage
• Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction
• Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet
• Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation
• Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized
• Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization
• Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet
• Represent Cloud Operations in cross-team planning with adjacent teams (Security, Product Engineering, Support) and enforce clean work-intake so requests come through the team lead rather than ad hoc to individual engineers
• Build and maintain a healthy team culture, including blameless post-incident reviews
• Report on team health, fleet reliability, and risk to engineering leadership

Requirements:

• 5+ years of experience managing engineering or cloud operations teams, including experience managing Senior and Staff-level engineers
• Strong technical background in cloud operations (Azure, AWS, and/or GCP) sufficient to evaluate architecture and incident decisions; hands-on IaC/Terraform experience is a plus but not a day-to-day requirement
• Experience running or overseeing an on-call rotation (PagerDuty or equivalent) and balancing team workload sustainably
• Track record in hiring, developing, and retaining senior technical talent
• Experience partnering with Security/Compliance teams on audit programs (FedRAMP, SOC2, or similar)
• Strong budget and cost accountability experience, with cloud cost/FinOps exposure a plus
• Excellent stakeholder management, able to enforce work-intake discipline and protect team focus
• Strong communication skills, comfortable reporting up to engineering leadership and across to peer managers
• Prior experience as a Senior or Staff-level IC in cloud operations or SRE before moving into management
• Experience managing teams supporting external, regulated customers
• Familiarity with multi-tenant cloud architecture and compliance frameworks (FedRAMP, SOC2, NIST CSF)
• Experience managing distributed or remote engineering teams
• Cybersecurity experience