Account Manager, Large Market

TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. The Account Manager will manage strategic relationships with large Sports Organization customers, driving retention, product adoption, and growth through consultative account management and value-based sales. The role also includes running product demonstrations, identifying expansion opportunities, and communicating customer feedback internally.

Responsibilities:

• Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals
• Run demos of TeamSnap platforms to show the value of new products or add-ons
• Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results
• Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them
• Manage your upsell pipeline to hit renewal and expansion targets across your portfolio
• Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities
• Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization

Requirements:

• • 1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
• • A proven track record of hitting retention and expansion targets
• • Experience managing complex, high-value accounts where relationship depth matters more than volume
• • Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits
• TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren't in the same time zone as you
• we can only hire permanent US residents at this time
• • Sports industry experience (preferred)