VP, Treasury - Payment Systems Product Manager

Synchrony is seeking a Product Manager to lead its Payment Hub program, which supports backend payment processes and transactional activity across the enterprise. The role owns product vision and roadmap, manages payment system features and backlogs, leads cross-functional teams, oversees testing and change management, and ensures delivery aligns with business goals, governance, and controls.

Responsibilities:

• Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space while owning the product Objectives and Key Results (OKRs)
• Subject matter expert for owned product(s) with deep expertise including but not limited to features, functionality and customer journey
• Manage, prioritize, and track implementation of features within the program backlog. Ensure work focuses on features with maximum value that are aligned with product strategy and aligns with enterprise goals and vision
• Collaborate with subject matter experts across the enterprise to document current and future state wing-to-wing payment processes, set product vision, identify business requirements and define acceptance criteria. Facilitate process mapping sessions as needed. Identify and document deliverables, dependencies, and risks
• Understand industry insights, intel and market analysis. Accountable for research, analysis and business case development of new products or components
• Actively collaborate with scrum teams to clarify business requirements, remove roadblocks and gain alignment around feature or product strategy
• Oversee user acceptance testing, set the quality standard for delivery and develop test plans. Participate in team agile ceremonies to validate quality, document testing outcomes and provide feedback to improve team processes
• Lead and execute change management strategies across the value chain including product release plans and set expectations for delivery of new functionalities
• Align with critical partners such as Operations, Technology, Accounting, Compliance and Risk
• Lead program updates and prepare program status updates
• Perform other duties and/or special projects as assigned

Requirements:

• • Bachelor's degree OR in lieu of degree; high school diploma/GED and 10+ years of Product Management experience
• • 7+ years payment systems, treasury or product management related experience
• • Ability and flexibility to travel for business as required
• • 3+ years of experience leading software development projects
• • Experience with Synchrony's payment products and processes
• • Experience in the banking/credit card industry
• • Experience with various payment methods and treasury systems
• • Strong agile experience preferably in product management
• • Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment
• • Ability to develop strong working relationships and able to influence others and build consensus across varying business needs
• • Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
• • Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing, virtual environment
• • Ability to communicate moderate to complex ideas, issues and designs in ways that are clear and easy to understand
• • Ability to synthesize disparate and/or complicated requirements into cohesive product features
• • High energy, self-motivated, with strong communication skills (verbal and written)