About this role

Job Title: Technical Writer Security Products

Location: San Jose, CA or United States

Summary:

Our Cisco technical communications team seeks an experienced technical writer with a

strong background in security documentation for networking products. The successful

candidate will create clear, comprehensive, and user-friendly technical content, including

installation guides, release notes, and user content for a range of networking security

products.

This role requires close collaboration with engineering teams. Candidates should be

comfortable working in lab environments and interpreting technical data.

Responsibilities:

gather technical information and ensure documentation accuracy.

Create installation guides, release notes, and other user content.
Organize and present complex technical information in a clear, concise, and logical

manner for various personas (end users, installers, and support staff).

Edit and update existing documentation to reflect product updates and new features.
Follow company standards and templates for technical writing and documentation.

Qualifications:

Bachelor's degree in Technical Communication, Engineering, Computer Science, or a

related field.

Proven experience writing security documentation for networking products (minimum 4

years preferred).

Excellent written and verbal communication skills.
Strong understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).
Proficient in authoring tools such as Oxygen XML, Markdown, or similar.
Experience with project management and issue-tracking platforms like Atlassian Jira.
Experience working in cross-functional technical teams.
Experience with content management systems like Adobe Experience Manager or

similar.

Cisco Confidential- Attention to detail and ability to manage multiple projects simultaneously.

information quickly and easily. The writer must apply Cisco's AI strategy to content.

Technical Writer

Key skills