Technical Writer & Change Management Specialist

Technical Writer & Change Management Specialist - Contract - Orlando, FL - $75.00 - $88.65/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Writer & Change Management Specialist in Orlando, FL

Role Description

As a Technical Writer & Change Management Specialist in Data IAM group, you will play a key role in supporting the IAM Transformation journey. This transformation focuses on enhancing the end-user experience, consolidating technology stacks, and improving information security through proper lifecycle management for all employees.
In this role, you will produce documentation that explains how IAM products and processes work, and you will help prepare people across the organization to adopt them. You will partner closely with the Organizational Change Management lead, and collaborate with Service Management, Engineering, and Identity Operations teams, to document functional and process changes and drive adoption. The goal is to make IAM products and platforms simple, seamless, and secure for cast members, employees, and partners across business segments and corporate functions.

Technical Writing
Develop, edit, and maintain clear, concise, and user-friendly technical documentation for IAM products, platforms, and processes.
Collaborate with IAM engineers, product owners, and operations teams to translate complex technical concepts into accessible content for a wide audience, including leadership, end users, and application owners.
Document functional changes, operational processes, and adoption workflows in support of IAM Transformation initiatives.
Create training materials, FAQs, job aids, and user guides that support both day-to-day operations and change adoption.
Participate in Agile ceremonies such as sprint planning and backlog refinement to ensure documentation aligns with current development efforts.
Review and maintain IAM content repositories, ensuring version control, accuracy, and accessibility.
Organizational Change Management
Support the development of core OCM deliverables, including the Change Approach, Stakeholder Analysis, and Change Impact Assessments.
Assist with OCM project planning and tracking, including maintaining change plans, timelines, and status reporting across multiple IAM initiatives.
Develop Change communications, such as announcements, emails, intranet content, leadership talking points, and presentations, tailored to diverse audiences.
Support stakeholder engagement activities, including coordinating stakeholder meetings, forums, and feedback sessions, and maintaining stakeholder and change network contacts.
Help measure adoption and readiness by gathering stakeholder feedback, tracking engagement, and identifying areas where additional communication or support is needed.
Continuously gather feedback from stakeholders to improve the clarity, usability, and effectiveness of documentation and change materials.

Skills & Requirements

7+ years of experience in technical writing within large-scale, preferably supporting IAM, platforms, or collaboration ecosystems.
3+ years of experience supporting organizational change management activities, such as change communications, stakeholder analysis, or training and adoption efforts.
3+ years of experience contributing to large, transformational IT initiatives.
Proven ability to communicate complex technical concepts clearly to diverse audiences.
Experience working collaboratively with cross-functional teams, including engineering, operations, and leadership.
Familiarity with Identity and Access Management technologies and security principles.
Familiarity with change management methodologies (such as Prosci ADKAR or ACMP Standard); CCMP or Prosci certification a plus.
Experience creating documentation for Agile and iterative software development environments.
Experience supporting change initiatives across large, global, or highly matrixed organizations.
Advanced knowledge of technical writing tools, content management platforms, and visual communication tools (e.g., Confluence, SharePoint, Snagit, Visio, or similar).
Exceptional written, verbal, and visual communication skills, able to connect with both technical and non-technical audiences.
An understanding of how people experience change, and the ability to craft messages and materials that build awareness, understanding, and adoption.
Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities under tight deadlines.
Working understanding of Agile methodologies and experience delivering documentation in sprint-based development environments.
Collaborative mindset and ability to establish credibility and productive working relationships across a broad range of roles and levels.
Attention to detail, process-oriented, and committed to follow-through on tasks.
Team-oriented approach with strong interpersonal skills.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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