Senior Product Manager, Community Support Experience

Airbnb is a vision- and mission-driven company focused on creating belonging everywhere through stays and experiences that connect guests and hosts with communities. The Senior Product Manager will lead major experience platforms powering Airbnb’s community support experiences, defining product strategy, roadmaps, measurable objectives, and cross-functional execution.

Responsibilities:

• Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome
• Define success with clearly measurable objectives and key results
• Define a winning product strategy and create a sound roadmap
• Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company
• Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change
• Maintain product backlog and the product roadmap
• Partner with senior tech leads and execute the vision with cross function leaders from multiple teams
• Present product roadmap and status to the leadership on an ongoing basis

Requirements:

• 5+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role)
• Exceptional communication skills. Being able to adapt communication style for different types of audiences
• Ability to appreciate and articulate great user experience
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience
• Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it
• Experience working with partners beyond just one's immediate cross functional team in a product management or business role
• Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there
• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from