Associate, Enterprise AI Solutions

TKO operates across WWE, UFC, IMG, PBR, On Location, and corporate functions, and is seeking an Associate, Enterprise AI Solutions. The role will build, ship, evaluate, and improve verified enterprise AI agents and capabilities, analyze business workflows, support adoption, and coordinate with technology owners on platform dependencies, security, and infrastructure.

Responsibilities:

• Personally build and ship the verified cross-functional artifacts — agents, skills and other products — that encode a workflow shared across business units or corporate functions, including politically visible or technically awkward ones
• Own those artifacts as products, not deliverables: each has a named business owner who takes responsibility for adoption, a standing feedback cadence, a stated scope, and a versioning and update path
• For each verified capability, agree with the business owner on the workflow outcome, what the work costs today, the target behavior after launch, launch responsibilities, and how results will be reviewed. Use that agreement to drive the build and post-launch decisions, not as a substitute for building
• Define and hold the quality bar before an agent goes live — top user intents covered, out-of-scope handling, human handoff path, success measures, and daily monitoring through the first two weeks — and design and run the evaluation (real-intent test set, success criteria, fallback/error rates) as the launch gate. Every build carries a documented baseline and both a business-impact metric and an adoption-quality metric, not just a launch checklist
• Run post-launch review on every agent; use actual usage, user feedback and workflow outcomes to diagnose low adoption, document a hypothesis, and decide whether to iterate, retire, or re-promote it
• Diagnose and fix failures at the platform and agent level, distinguishing issues with retrieval, permissions, instructions, source coverage, actions, and intent scope. Identify access, connector, source-quality, security, and support-path dependencies early; coordinate resolution with the responsible platform or IT owner and escalate genuine product gaps with a reproducible case. Keep the business team informed through resolution or a clear handoff
• Go into the actual workflows across WWE, UFC, IMG, PBR, On Location and corporate functions — sitting with teams to understand steps, systems, handoffs and workarounds, not the summarized version in a request — and separate the underlying workflow from the stated ask
• For each candidate workflow, separate the non-AI baseline (process redesign, integration, data quality, access) from the specific increment AI adds, and be willing to say a request needs foundations fixed first, or isn't an AI problem at all
• Look at requests across business units and name the underlying capabilities worth building centrally versus what should be a template, pattern, or working session, or built by the team itself — sorting each into advance, validate first, fix foundations first, or decline
• Maintain a live picture of workflow coverage across TKO and bring a recommendation on where to concentrate build effort
• Build and maintain a pattern library (templates, worked examples, reference instruction sets) and run hands-on agent-building working sessions so teams leave with a shipped or near-shipped agent of their own
• Own how agents are surfaced, named, described and ranked so the catalogue stays usable and the distinction between verified and experimental is clear
• Design and deliver hands-on agent-building training for business unit users and champions, built from real workflows, then hand the framework to the change and enablement team for repeat delivery; produce day-one and role-based starting content for Wave 2 cohorts
• Maintain one current view of the verified core and what's coming, and keep decisions traceable (what was built, what was declined and why, what was pushed back with a pattern)
• Issue a short weekly written update (what shipped, what's blocked, what decision is needed) and maintain a live action log for build commitments