Project Manager — Custom Research (Futurum Research)

The Futurum Group delivers independent, data-driven insights and analyst-led research to technology leaders and vendors. The Project Manager will oversee end-to-end delivery of custom research and client-facing engagements, managing surveys, content development, client feedback, speaking engagements, project intake, and cross-functional coordination.

Responsibilities:

• Manage end-to-end delivery of client-facing custom research projects , ensuring timelines, scope, and quality standards are met
• Track project milestones, manage deadlines, and ensure smooth internal coordination across analysts, research support, editorial, and design teams
• Oversee primary research engagement s (surveys, in-depth interviews, etc) such as coordinating specifications, questionnaire drafting, & vendor management
• Manage c ontent analysis and drafting process, overseeing internal staff to generate outlines, synthesize data, and conduct internal handoffs and report drafting
• Manage written and verbal client feedback to drafts , such as: accepting, rejecting, or flagging requested edits; consolidating feedback notes or messaging documents; triaging with analyst authors, copyeditors, or the practice lead
• Coordinate logistics and execution for analyst and leadership speaking engagements (e.g., briefings, webinars, events)
• Coordinate creation of derivative/extension content from base research programs analyses and reports to oversee generation and delivery of infographics, executive summaries, briefs, and digital versions of PDF reports
• Serve as a primary point of contact for select client engagements
• Lead project intake calls to clarify scope, objectives, timelines, and deliverables
• Translate client needs into clear internal briefs and actionable next steps
• Coordinate internal teams to develop hypotheses and content outlines, align research design content and sample, and secure client approval
• Maintain a professional, responsive, and solutions-oriented client experience
• Partner with colleagues across Futurum’s business units so clients working experience Futurum as one connected team, not separate vendors
• Support project kickoff and setup processes , including documentation, timelines, and resource coordination
• Ensure consistency with Futurum Research workflows, templates, and quality standards
• Identify opportunities to streamline execution for repeatable, lower-complexity engagements
• Draft and refine clear, high-quality project management slide decks, project documentation, and project plans
• Take notes, articulate action items, document learnings, and send follow-up emails and Slack messages based on internal and client calls

Requirements:

• • 5-8 years of work experience, and ideally 3+ years in client-facing/ project management roles , preferably in research, consulting, marketing, or agency environments
• • Proven ability to manage multiple concurrent, fast-turn projects with minimal oversight
• • Strong client-facing communication skills , including the ability to lead intake and discovery conversations
• • Very strong English-language writing skills
• • Highly organized with strong attention to detail and follow-through
• • Self-driven, accountable, and proactive to lead new types of projects that are not yet standardized or templatized; to make judgment calls or internal escalations independently; and to always be planning forward to create or refine re-usable assets, templates, and processes to help the business improve its processes
• • Comfortable working with cross-functional teams (i.e., analysts, writers, designers, marketing)
• • Experienced at effectively balancing competing priorities such as stakeholder perspectives, timelines, and scopes
• • Familiarity with research deliverables (e.g., briefs, reports, webinars, surveys) is a plus
• • Experience project-managing survey-based research , including survey programming (e.g., Qualtrics, Confirmit, Alchemer, Forsta) and data analysis skills, is a strong plus
• • Comfort learning and operating within integrated, multi-tool workflows is important
• • Interest and experience designing, leveraging, or overseeing execution of AI tools (Claude and Claude Cowork, Gemini, AI Studio, etc), prompts, and automation, with an understanding of AI capabilities and their risks — and an eye for critical review
• • Ability to work effectively in a fully remote, distributed team environment , including strong written communication and proactive coordination across time zones
• • Full-time role with benefits
• • Must be based in the United States
• • Experience with collaboration and workflow tools such as Slack, Google Workspace, Salesforce, TaskRay, and Microsoft Office is preferred but not required
• • A highly authoritative, professional style focused on driving action and urgency with clients and colleagues in a respectful but effective way. Speed & turnkey experience are foundational to Futurum's work; our PM must embody these virtues to drive action
• • Experience in technology research, analyst firms, technology consulting, and/or B2B content environments or similar environments
• • Ability to operate in a lean, fast-paced environment with evolving priorities
• • Strong judgment in poorly defined areas, distinguishing complexity vs. standard approaches, and escalating issues and decisions appropriately
• • Proactive mindset with a focus on improving process efficiency and client experience
• • Skill in design, formatting, and proofing of slide decks to ensure clarity, quality, and visual impact
• • English-language direct copy editing and feedback consolidation skills, with the support of formal style guides and review tools
• • Experience working with survey programming tools (e.g., Decipher, Alchemy) and survey data and analytics tools