Customer Service Representative

Travel with Jess-Costa Rica is seeking a friendly and organized Customer Service Representative to support clients with travel reservations and service needs. The role involves responding to inquiries, researching options, managing confirmations and changes, maintaining accurate records, and communicating with service providers while working remotely.

Responsibilities:

• Respond to client inquiries and reservation requests
• Gather information regarding client needs and preferences
• Research available options and services
• Assist with reservations and confirmations
• Provide accurate information and timely update
• Review reservation details and documentation
• Assist with changes and special requests
• Maintain accurate client records
• Follow up on outstanding requests
• Communicate with service providers when needed
• Maintain professional customer service standards

Requirements:

• Strong communication and interpersonal skills
• Customer-focused attitude
• Excellent organization and attention to detail
• Comfortable using computers and online platforms
• Ability to research and organize information
• Strong follow-up skills
• Reliable and professional
• Previous customer service, reservations, hospitality, or related experience is helpful but not required