Medicare Customer Service Representative (Maricopa County, AZ)

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Medicare Customer Service Representative makes outbound calls to prospective members and supports retention and sales efforts, while also responding to incoming customer service inquiries as needed.

Responsibilities:

• This person is responsible for making outbound calls to prospective members, specifically offering our Medicare plan
• The Account Associate will be making outbound calls for retention efforts, as well as providing support to sales representatives as needed
• Additionally, this person will respond to incoming customer service inquiries as needed
• The Account Associate should be available to work alternate hours (such as overtime or weekends) as needed, depending on business needs

Requirements:

• Must reside in Maricopa County, AZ
• 1+ year of experience in a call center environment, with demonstrated telephone and problem resolution skills
• 1+ year of experience with Medicaid and/or Medicare
• Demonstrated proficiency in basic computer software, primarily Microsoft Office
• High school diploma or GED
• Bilingual (English/Spanish)
• Previous experience working with Quick Base
• Strong organizational and time management skills
• Excellent attention to detail
• Self-starter, with an ability to succeed in an independent environment