Sales Development Representative | Austin, TX | Remote

Grafana Labs, the company behind the Grafana Cloud observability platform, is seeking a Sales Development Representative. The role engages inbound users and prospects, conducts proactive outreach to target accounts, supports discovery conversations, and partners with sales and marketing teams to generate business opportunities and pipeline.

Responsibilities:

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone
• Use Salesforce and Grafana dashboards for lead and account management and research
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
• Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams such as marketing and sales to win as a team

Requirements:

• • Located in NORAM
• • Open to feedback and coaching, always looking for ways to improve
• • Clear and concise written and verbal communication style
• • Excellent organizational skills and the ability to prioritize many tasks and demands
• • Willingness and ability to take on any task - no matter how small or big - with a focus on quality
• • Resourceful and proactive in an environment that is constantly evolving
• • Driven by purpose and by winning with a team-first attitude