Amplify Data Analyst

eHealth, Inc. guides consumers through health insurance and related options while supporting transparent and trustworthy experiences. The Amplify Data Analyst provides analytical support to Carrier and Sales Center teams, develops dashboards and performance reporting, maintains datasets, and contributes to forecasting and financial analyses. The role also partners with cross-functional stakeholders and carrier organizations to deliver data-driven insights and improve business performance.

Responsibilities:

• Provide data and analytical support for Carrier and Sales Center teams to address key business problems
• Represent Amplify in carrier-facing meetings, providing analytical expertise, performance reporting, and actionable recommendations that drive informed decision-making and strengthen carrier partnerships
• Serve as a trusted strategic partner to carrier stakeholders, building collaborative relationships and leveraging data-driven insights to support mutual business objectives and performance outcomes
• Analyze data from eHealth reports and carrier platforms, and present actionable insights and recommendations that enable informed business decisions
• Organize and track performance across multiple Carrier and Sales Center channels, providing visibility and insights to optimize outcomes
• Support the implementation of new programs and initiatives by defining, developing, tracking, and reporting KPIs and CPIs to measure operational effectiveness and business impact
• Assist with the management, maintenance, and analysis of profit and loss (P&L) reporting by monitoring financial performance, identifying trends and variances, and providing insights to support operational and strategic decision-making
• Partner with Operations, Finance, and other business stakeholders to develop forecasting models, reporting frameworks, and performance analyses aligned with organizational objectives
• Communicate analytical insights to senior management and business stakeholders, presenting complex information in a simple, clear, and actionable manner
• Own the end-to-end design and development of high-visibility projects, including data mining, data analysis, and visualization through business intelligence applications such as Tableau, Looker, or Power BI
• Apply problem-solving skills and analytical frameworks to develop solutions, reconcile data conflicts, decompose high-level information into details, and synthesize detailed information into broader business insights

Requirements:

• Undergraduate degree in a quantitative field or equivalent relevant experience
• Previous customer facing/strategic partnership experience
• Three or more years of experience supporting sales analytics, business, or operations teams in an analytical capacity
• Hands-on experience with schema design and data modeling
• Knowledge of statistical techniques and concepts, including regression, statistical testing, and sampling
• Advanced proficiency with business intelligence tools and the ability to prepare data and visualizations for maximum impact
• Strong analytical and problem-solving skills, with the ability to work effectively with diverse groups of internal and external stakeholders
• Proven track record of defining and executing key analyses with minimal supervision
• Strong project management and communication skills
• Experience supporting P&L reporting, budgeting, forecasting, variance analysis, or financial performance reporting
• Knowledge of call center workforce management principles, staffing models, and operational planning
• Experience partnering with Finance, Operations, and cross-functional business teams to support strategic initiatives
• Working knowledge of finance or accounting concepts
• Experience in the insurance carrier, Affordable Care Act (ACA), Medicare, or Medicaid industry
• Ability to quickly learn and leverage new or unfamiliar platforms to deliver business solutions
• sales analytics experience is strongly preferred
• Excel, Tableau and ICIMS experience is strongly preferred