Manager, Enterprise Customer Success - Select

Samsara is the pioneer of the Connected Operations Cloud, helping organizations that depend on physical operations use IoT data to improve safety, efficiency, and sustainability. The Manager, Enterprise Customer Success - Select will lead a team of Customer Success Managers, develop scalable customer success strategies, and ensure enterprise customers achieve ongoing value through adoption, advocacy, and renewal.

Responsibilities:

• Ensure ongoing success and value realization for Samsara’s enterprise customers
• Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service
• Find and grow the next generation of CSMs at Samsara
• Keep executives informed of progress and advocate for change when needed
• Lead from the front with a willingness to get your hands dirty
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop, and lead an inclusive, engaged, and high-performing team

Requirements:

• This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C
• An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel
• 8+ years in Customer Success, account management, or consulting
• 3+ years in management positions, including recruiting and retaining top talent
• Experience with $1M+ ACV customers
• Experience with Enterprise SaaS
• Ability to travel within the United States for customer meetings and events (up to 25%)
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
• Solutions-focused with strong problem-solving skills and a bias for action
• Ability to think big while also executing with excellence
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​
• Bachelor's degree from a 4-year institution
• Led a team where each team member managed a portfolio of 8-20 accounts
• Experience using Gainsight
• Passion for going above and beyond the call of duty for their customers and team members
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies
• Strong program management experience
• Strategic consulting experience