Product Manager

Grace Hill provides technology-enabled talent performance solutions for multifamily residential property management companies. The Product Manager owns the strategy, roadmap, customer research, prioritization, business cases, pricing, and success metrics for an assigned product line, partnering with Product Owners and cross-functional stakeholders to guide product direction and outcomes.

Responsibilities:

• Own the product strategy and multi-quarter roadmap for assigned product line(s), translating company and platform strategy into a clear, prioritized plan
• Conduct market and competitive analysis; track industry trends, competitor positioning, and buyer needs across Multifamily and Commercial Real Estate
• Develop a deep understanding of the customers, workflows, business challenges, and market dynamics within the assigned area of the Real Estate industry
• Lead customer and user discovery: interviews, surveys, win/loss analysis, and usage analytics to identify unmet needs and validate opportunities
• Define and frame problems and opportunities, then build the business case (market size, value proposition, ROI) to justify investment and sequencing
• Set outcome-based goals and success metrics for the product line, and report progress and impact to executive stakeholders
• Partner with Product Owners to translate roadmap priorities into epics and initiatives, providing strategic context so they can own execution and delivery
• Engage directly with customers, prospects, Sales, Customer Success, and Marketing to gather input and align go-to-market plans with product direction
• Make and communicate prioritization decisions, articulating trade-offs and rationale to cross-functional teams and leadership
• Partner with Design and Engineering leadership on the technical and experience feasibility of strategic bets
• Identify opportunities to evolve existing products, improve scalability and efficiency, and develop new capabilities that address changing customer and market needs
• Evaluate opportunities to incorporate AI and emerging technologies where they can meaningfully improve customer outcomes, product capabilities, or operational efficiency
• Own pricing and packaging strategy for the product line, in partnership with the pricing committee
• Represent the product line in executive and customer advisory contexts as needed

Requirements:

• 3–5 years of Product Management experience, with proven experience owning product strategy and roadmap for a SaaS product line, ideally in B2B or vertical SaaS
• Strong market and competitive analysis skills, with the ability to translate research into a defensible business case
• Demonstrated customer discovery experience: qualitative interviews, quantitative validation, and synthesis into clear opportunities
• Strong customer-facing skills, with the ability to ask thoughtful questions, challenge assumptions, and uncover the business need behind a customer's requested solution
• Track record of setting product vision and strategy that a delivery team (Product Owners, Engineering) can execute against
• Excellent executive communication skills, written and verbal, with the ability to influence senior stakeholders
• Proven ability to prioritize across competing needs and make trade-off decisions with incomplete information
• Comfortable partnering closely with Product Owners without owning day-to-day delivery or scrum execution, while also being willing to operate more tactically when the needs of the product or team require it
• Strong analytical skills; experience with usage analytics and data-informed decision-making
• Experience evaluating and scoping AI-powered product capabilities (e.g., automation, predictive insights, conversational interfaces), knowing where AI genuinely improves the product versus adds cost or risk, and comfortable using AI tools yourself to accelerate research, analysis, and documentation
• Demonstrated ability to quickly learn a new industry or customer segment and translate that understanding into effective product decisions
• Experience in Real Estate, PropTech, Multifamily, Commercial Real Estate, HR Tech, or a related vertical is highly valued
• Certain product areas may benefit from deeper familiarity with Commercial Real Estate customers, workflows, and market dynamics