Project Manager, Tax Compliance

Avalara is a cloud compliance technology company focused on the relationship between tax and technology. The Project Manager will lead end-to-end delivery of voluntary compliance services engagements across multiple jurisdictions, managing client relationships, project governance, scope, timelines, documentation, and compliance risks. The role also uses artificial intelligence and automation to improve operational efficiency and service quality.

Responsibilities:

• Lead end-to-end project planning, execution, monitoring, and closure for assigned multi-jurisdiction client portfolios, achieving 98–100% on-time milestone and service level agreement performance
• Manage client relationships and project governance with high professionalism, establishing structured communication rhythms, clear agendas, and prompt follow-up documentation
• Enforce project scope and customer accountability, ensuring clients provide requisite transactional data, taxability confirmations, and timely reviews without shifting data preparation burden onto project management
• Maintain rigorous real-time system documentation in Salesforce, Certinia, and Google Drive, including weekly task status updates, risk logs, and audit-ready customer communication records
• Coordinate cross-functionally with Data Consultants, Tax Analysts, State Tax Authorities, Customer Account Managers, and Sales to resolve escalations and ensure seamless execution
• Leverage approved artificial intelligence and productivity applications for basic operational functions, including drafting structured client updates, synthesizing meeting action items, and summarizing project statuses
• Identify recurring workflow bottlenecks and proactively recommend new tools, macros, or automation opportunities to technical and operations teams
• Assist internal teams with user testing, validation, and feedback collection for newly developed or updated tools and workflows prior to full rollout
• Continuously refine and document Standard Operating Procedures, project kickoff templates, and status reporting frameworks

Requirements:

• Bachelor's degree in Business Administration, Management, Accounting, Finance, Communications, or a related field; or equivalent practical experience
• 3+ years of professional experience in project management, client service delivery, or professional services coordination
• Demonstrated ability to manage multiple concurrent client projects, establish project timelines, monitor deliverables, and tenaciously solve problems to keep projects moving forward
• Strong verbal and written communication skills, with experience managing executive and cross-functional client relationships, facilitating meetings with structured agendas, and articulating project scope boundaries
• Comfort using standard office applications (such as Google Workspace and Microsoft Office) and existing enterprise artificial intelligence tools for basic daily functions (such as summarization, text drafting, and task organization)
• Willingness to provide constructive feedback, suggest process improvements, and assist with testing new operational tools and workflows
• Strong organizational, prioritization, and time-management skills with acute attention to detail and recordkeeping
• You'll bring experience using AI and AI-related technologies, ready to thrive here