Senior Product Manager - Search and Discovery

SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. The Senior Product Manager - Search and Discovery will drive the strategy, development, and delivery of customer-facing digital products, with a focus on search, discovery, navigation, integrations, and customer experience. The role will lead cross-functional initiatives, manage product backlogs, guide Agile delivery, and use analytics to improve product performance.

Responsibilities:

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
• Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
• Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
• Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
• Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence
• Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
• Lead UAT planning and execution to ensure product quality across projects and releases
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Identify and communicate problems affecting the team, and proactively propose and implement solutions

Requirements:

• • Bachelors Computer Science, Information Systems, Engineering, or equivalent professional experience
• • 6+ years in a product or technical role focused on software development and system integrations
• • Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies
• • A track record of independently leading large, complex, cross-functional initiatives end-to-end, including initiatives that crossed both marketing and engineering teams
• • Hands-on experience with on-site search or discovery product ownership, including relevance tuning, faceted navigation, or search quality analytics
• • Understanding of full-stack development technologies, including React and Java (Spring Boot), and their associated frameworks
• • Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure
• • Ability to work on assignments of diverse and complex scope, identifying solutions to unfamiliar problems with minimal guidance
• • Demonstrated good judgment in resolving escalated and complex issues
• • Established effective working relationships with senior leadership both internally and externally
• • Strong data fluency, with the ability to turn analytics (e.g, Amplitude), search behavioral data, and A/B test results into roadmap decisions
• This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington
• This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
• • Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences
• • Experience specifically within an eCommerce setting strongly preferred
• • Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience integrating these systems
• • Certified CSPO, SAFe, PMP, or other relevant product/technical certifications
• • Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional, Azure Fundamentals)
• • Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar