Senior Product Manager, Caremark Member Advocacy

CVS Health is building a more connected, convenient, and compassionate health experience around every individual. The Senior Product Manager will lead the Caremark advocacy portfolio and drive the continued development and expansion of Pharmacy Navigator. The role focuses on product strategy, feature development, reporting, market expansion, and client onboarding.

Responsibilities:

• Analyze customer and member needs, pain points, and preferences to guide product development and ensure customer-and-member-centric solutions
• Partner with Caremark operations, clinical, and technology teams to define the product vision, set strategic goals, evaluate opportunities, assess member and business impact, and develop business cases and recommendations for scaling the product
• Identify opportunities to expand Pharmacy Navigator, including new member pain points, therapeutic areas, formulary and prior authorization transitions, and new lines of business
• Identify existing technologies across the organization and determine how they can be leveraged in new product builds
• Lead discovery and solutioning efforts for new capabilities, defining scope, success measures, and a path forward from concept through implementation
• Clearly articulate business requirements and associated value. Translate them into epics, features, user stories, journey maps, etc
• Own the Pharmacy Navigator measurement framework, establishing success metrics, developing business requirements, and overseeing the delivery of reporting solutions that demonstrate member, client, and business impact
• Lead onboarding activities for new Pharmacy Navigator clients, helping ensure successful implementation and launch

Requirements:

• • 3+ years experience in a product management, digital product development, product strategy, or a related role
• • Experience in either a healthcare product role, OR a product role focused on customer support centered on proactive outreach
• • Adept at working cross-functionally in a highly matrixed organization, bringing together people and technology from disparate teams
• • Adept at execution and delivery (planning, delivering, and supporting) skills
• Bachelor's degree or equivalent work experience
• This is a remote role on a team based on the east coast, and will be expected to work on an east coast schedule, with core hours from 10:00 AM to 5:00 PM
• • 6+ years of work experience with progressively increasing responsibilities in a product role
• • Experience working in healthcare, preferable within health insurance or pharmacy benefit management
• • Experience product managing a B2B2C product
• • Experience product managing the creation of client reporting or reporting suits
• • Experience expanding an existing product into new markets or business lines
• • Experience as a product manager in a large, matrixed organization
• • Experience bulding dashboards on Power BI or similiar