Technical Project Manager III

Tailored Management is recruiting for a Technical Project Manager III role supporting enterprise marketing platforms. The position coordinates technical project activities, manages operational support and incident escalation, provides technical assistance, and collaborates with users, vendors, and distributed support teams.

Responsibilities:

• Review project plans to plan and coordinate project activity
• Manage backup, security and user help system
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
• Provide users with technical support for computer problems
• Recruit, hire, train and supervise staff, or participate in staffing decisions
• Evaluate data processing proposals to assess project feasibility and requirements

Requirements:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
• Issue triage and incident/escalation management for enterprise marketing platforms
• Hands on operational platform
• Coordinating and prioritizing work across a distributed, multi-time-zone support team, hands-on operation of Salesforce Marketing Cloud or a comparable platform
• Coordinating third-party vendor support and escalation paths, clear written communication and status reporting to technical and non-technical stakeholders. This role executes and maintains established processes rather than designing new frameworks
• MBA or other related advanced degree preferred
• PMI or PMP certification preferred
• Experience in business or B2B marketing Experience with Salesforce Marketing Cloud
• Analytical experience Prior experience in a leave-coverage or short-term platform support engagement
• Soft skills e.g. strong communication skills (written & verbal), attention to detail, results oriented