Manager, Strategic Business Analysis (Remote - US)

First American is a company focused on title insurance and related services. The Manager, Strategic Business Analysis leads a team of business and business systems analysts, provides analysis leadership for strategic initiatives, and serves as a liaison between business and technology teams. The role also oversees best practices, documentation, process improvement, digital transformation, stakeholder collaboration, and the development of a Business Analysis Center of Excellence.

Responsibilities:

• Manage a team of BAs and BSAs leading analysis for various business process, product and transformation programs
• Work collaboratively with cross-functional teams from business, technology and external partners to identify business needs, and ensure appropriate analysis support is provided to meet business and system goals for various product and process initiatives
• Provide business analysis expertise and act as a Lead Analyst to analyze and document business needs on key initiatives
• Lead and mentor team in utilizing best practices in business analysis in efforts related to process improvement, automation, data and product initiatives
• Oversee the creation and maintenance of required supporting documentation following best practices (e.g. API, process maps, business rules, user stories, data validation etc.)
• Is a strategic partner, acts as a liaison between the business, OCM, PMO, Product, Design, and Engineering teams
• Sets and manages team goals and objectives for day-to-day operations and projects
• Receives analysis support requests, assesses project needs and works with management to plan and assign analysis support
• Participates in hiring process, writes and conducts performance reviews, manages disciplinary actions, and other HR activities for the team as required
• Provides constructive feedback and mentors the team to support their knowledge development within Business Analysis and Business Systems Analysis
• Provides guidance to team in identifying business problems, completing gap analysis, researching alternatives, identifying business and system requirements, driving solutions, testing to confirm, gaining consensus, and implementing solutions for required applications
• Participates in required stakeholder and partner meetings and provides subject matter expertise from a business analysis perspective
• Provides inputs to leadership and provides necessary reports and presentations to help inform roadmaps, budgets, resource planning and strategy
• Leads the creation of a Center of Excellence for the Business Analysis Practice

Requirements:

• Bachelor's degree/University degree or equivalent experience
• Demonstrated experience as a Lead BA or Business Analysis Manager with supervisory duties
• Strong people leadership capabilities with an ability to influence and inspire change
• Strong Business Analysis expertise with experience and knowledge in creating and maintaining analysis documentation, including but not limited to: process mapping, requirements elicitation, API analysis, writing test cases, capturing business rules, data analysis etc
• Experience in leading analysis for digital transformation programs within complex agile environments
• Experience in collaborating with business, product and engineering teams to identify and translate business requirements into systems definitions and solutions
• Must be a strong and confident communicator with exceptional abilities in presenting, influencing and collaborating with internal and external partners at management level for success
• Strong experience in Business Analysis and Business Systems Analysis methodologies, best practices and industry standards
• Standard Microsoft office skillset
• Excellent organization and Program/ project management skills
• Advanced degree preferred
• Certifications: CBAP or IIBA Certifications, PBA, Agile certifications a plus
• Knowledge of Title insurance & settlement services operations is a plus