Manager Business Analysis and Solutions

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. The Manager Business Analysis and Solutions will lead teams and initiatives focused on operational effectiveness, technology-enabled business solutions, continuous improvement, and customer outcomes across the Group Benefits organization. The role also partners with business leaders, technology teams, and vendors to prioritize work, manage resources, and deliver scalable solutions.

Responsibilities:

• Inspire, coach, and develop a team of Business Analysts, Configuration Analysts, and specialists
• Foster an inclusive, accountable, and growth-oriented culture where employees can do their best work
• Establish clear goals, performance expectations, and development plans aligned with business priorities
• Build team capabilities to support current and future organizational needs
• Lead business analysis, automation, and solution delivery efforts that improve operational effectiveness and customer experience
• Oversee work intake, prioritization, capacity planning, and execution across a portfolio of initiatives
• Use data, metrics, and business insights to inform decisions, improve processes, and measure outcomes
• Identify opportunities to streamline operations and implement continuous improvement practices
• Collaborate with business and technology leaders to align priorities, resources, and delivery plans
• Influence decisions and navigate competing priorities to achieve shared business objectives
• Serve as a trusted advisor, helping stakeholders translate business needs into practical, scalable solutions
• Build strong relationships across teams, vendors, and business partners to drive results
• Lead business requirements, testing, and user acceptance activities to ensure solutions meet business needs
• Promote best practices, governance, and consistency across business analysis and solution delivery processes
• Support the successful implementation of technology and operational changes through thoughtful planning and execution
• Oversee key vendor relationships, service level performance, and issue resolution
• Partner with internal stakeholders to evaluate vendor effectiveness and drive continuous improvement
• Support budget management, contract oversight, and vendor governance activities

Requirements:

• 6+ years of progressive experience in business operations, business analysis, project management, or a related discipline
• Demonstrated experience leading teams, coaching employees, and driving measurable business results
• Experience partnering across business and technology organizations to deliver complex initiatives
• Knowledge of user acceptance testing (UAT), operational processes, and continuous improvement methodologies
• An experienced people leader who is passionate about developing talent, building inclusive teams, and creating a culture of accountability and belonging
• A strategic thinker who can connect day-to-day execution to broader business goals and organizational priorities
• Skilled at influencing stakeholders, building partnerships, and leading through change in a collaborative environment
• Adept at balancing competing priorities, managing resources effectively, and making sound business decisions
• Experienced in business analysis, project leadership, operational improvement, and technology-enabled business solutions
• A continuous improvement mindset with strong critical thinking and problem-solving skills
• high school diploma required
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company
• Experience in Group Benefits insurance, including Short-Term Disability (STD), Long-Term Disability (LTD), Life, and Absence Management products and operations preferred
• Professional certifications related to business analysis, project management, leadership, or process improvement are a plus
• Experience with Fineos and/or claims systems migrations is a plus
• Bachelor's degree preferred