Senior Staff Technical Product Manager-Service Intelligence

Scout Motors is an automotive company developing electrified and digitized rugged SUVs and pickup trucks. The Senior Staff Technical Product Manager – Service Intelligence will lead the strategy, development, launch, and ongoing evolution of a confidential AI-driven backend intelligence platform supporting direct-to-consumer retail and service operations. The role will coordinate technical, data, AI/ML, and operational stakeholders while owning decision quality, system behavior, scalability, and reliability.

Responsibilities:

• Define, evolve, and drive the product and ecosystem strategy for a confidential, intelligence‑driven core platform supporting Scout’s operations and service experience
• Define how complex operational signals, constraints, and policies are modeled into automated decision logic
• Lead early-stage platform definition ahead of Start of Operations, building foundational capabilities with no existing baseline
• Accountable for system performance across Scout’s direct‑to‑consumer retail network, ensuring decisions are reliable, explainable, and scalable
• Influence senior leadership and align platform strategy with long-term company objectives while protecting sensitive capabilities
• Identify new problem spaces and expansion opportunities for decision intelligence across additional domains and systems
• Frame and solve highly ambiguous, cross-functional problems through intelligent system design and decision frameworks
• Model operational constraints, dependencies, and priorities as structured logic, rules, or machine‑assisted decision frameworks
• Drive solutions where “missing inputs” require downstream actions to resolve constraints rather than blocking outcomes
• Navigate ambiguity inherent to 0‑to‑1 product development, making informed tradeoffs as requirements and dependencies evolve
• Evaluate tradeoffs involving accuracy, speed, scalability, and explainability, including intangible system behaviors
• Ensure system behavior is consistent, explainable, auditable, and adaptable as business rules change
• Guide product development across multiple related initiatives, teams, and domains to ensure alignment with strategic objectives
• Lead end‑to‑end product development for a highly complex, logic‑heavy platform from concept through scale
• Collaborate closely with Engineering, Data Analytics, AI/ML teams, IT, and Operations to:
• Translate operational needs into system logic and technical requirements
• Define data models, decision flows, signal ingestion, and output generation
• Balance deterministic rules with AI‑assisted approaches where appropriate
• Ensure platform extensibility as new use cases and domains are added over time
• Establish best practices and frameworks for decisioning platforms adopted across related systems and teams
• Champion the use of AI, machine reasoning, and advanced analytics to enable scalable decision‑making
• Define where AI augments human decision processes versus fully automated execution
• Ensure models and logic are transparent, testable, and continuously improvable
• Collaborate with data partners to ensure high‑quality inputs, feedback loops, and monitoring
• Influence and align senior leadership, engineering, and cross-functional stakeholders on strategy, priorities, and tradeoffs
• Serve as a trusted partner to Business, Software Engineering, fellow Digital Product Customer Experience team, and Leadership teams
• Translate complex, cross‑functional needs into a shared technical and product vision without exposing sensitive strategy externally
• Lead alignment across teams with differing priorities, timelines, and constraints
• Build long‑term trust in the platform through transparency, reliability, and outcomes
• Build readiness for a mission‑critical platform before Start of Operations
• Define rollout strategies, guardrails, fallback behaviors, and manual override paths
• Ensure the platform supports consistent execution independent of location or context
• Define scalable operating models for how decision intelligence is embedded across systems and workflows
• Drive architectural decisions across systems, data flows, and integrations, balancing long-term scalability with short-term delivery needs
• Partner with Scrum and platform teams to deliver scalable, resilient, and secure architectures
• Define best practices for real‑time decisioning systems, data latency, reliability, and observability
• Proactively identify and mitigate technical risks in logic complexity, system dependencies, and edge cases
• Ensure solutions meet enterprise security, privacy, and compliance standards
• Treat the platform as a living system, ensuring post-launch stability and continuous evolution
• Own system behavior and decision quality once the platform is live, ensuring outcomes are accurate, explainable, and aligned with operational intent
• Monitor real-world system decisions to identify gaps, edge cases, and unintended outcomes
• Lead continuous tuning of logic, rules, thresholds, and AI-driven decision frameworks based on live data
• Define criteria for acceptable system behavior, including fallback paths, overrides, and escalation mechanisms
• Use system insights to influence product strategy and operational decision-making at a broader organizational level

Requirements:

• • 12+ years of product management experience with deep focus on technical platforms, complex systems, or decisioning engines
• • Experience working with AI/ML technologies in a product, engineering, or business context
• • Proven experience leading 0‑to‑1 products in pre‑launch, startup, or transformation environments
• • Track record of building logic‑heavy or intelligence‑driven systems that coordinate multiple inputs and constraints
• • Strong understanding of distributed systems, APIs, data architectures, and real‑time processing
• • Hands‑on experience working with AI/ML systems, rules engines, optimization problems, or decision frameworks
• • Ability to reason deeply about tradeoffs between accuracy, speed, explainability, and scalability
• • Comfort working closely with engineers and data scientists on system design
• • Experience owning backend or platform products where value is delivered through system behavior and decision quality rather than user interfaces
• • Demonstrated ability to define strategy in highly ambiguous environments
• • Strong ability to influence senior leadership and align diverse stakeholders
• • Exceptional analytical and structured problem‑solving capabilities
• • Ability to define complex logic and decision flows with precision
• • Strong written and verbal communication skills; able to simplify complexity without oversharing sensitive information
• • Data‑driven mindset; comfortable working with metrics, experimentation, and system telemetry
• • High tolerance for ambiguity; energized by building something new where the path is not fully defined
• • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
• • AI-related certification required
• • The role will be based out of a Scout Motors location in Fremont, California.
• • This role requires 1-3 days per week in the office, with regular in-person meetings and events. Subject to change
• • Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time
• • To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older
• • Advanced technical degree or MBA preferred