RPO Project Manager

Pasona N A, Inc. is a global HR and talent solutions firm providing staffing, executive search, RPO, HR advisory, and business process outsourcing solutions. The RPO Project Manager owns end-to-end delivery of client hiring programs, leads project delivery teams, manages client relationships, and drives recruiting performance through program governance, reporting, and continuous improvement.

Responsibilities:

• Lead end-to-end delivery of RPO client programs, from intake through offer — maintaining quality and pace across all active requisitions
• Direct and develop the project delivery team — setting clear expectations, providing coaching, and holding the team accountable to program standards
• Drive proactive sourcing strategies — LinkedIn Recruiter, ATS pipelines, direct outreach — tailored to each client’s talent market
• Maintain ATS data integrity and ensure the candidate experience reflects Pasona’s commitment to quality throughout every stage
• Serve as the primary relationship owner between Pasona and the client — the trusted point of contact for all program matters
• Lead regular client status meetings — pipeline reviews, data insights, hiring manager alignment, and strategic recommendations
• Understand client business context, culture, and talent challenges well enough to anticipate needs — not just respond to them
• Support program expansion, contract scoping, and renewal conversations in partnership with RPO leadership
• Own program SLAs, KPIs, and reporting cadences — tracking performance, flagging risks, and escalating where needed
• Maintain program documentation — SOPs, intake templates, process maps — and drive continuous improvement across the lifecycle
• Deliver regular reports on pipeline health, hiring velocity, and funnel metrics — translating data into clear, actionable insights for client leadership

Requirements:

• 4–8 years of full-cycle recruiting experience, with at least 2 years in an RPO, embedded, or multi-client delivery environment
• Experience leading or coordinating a recruiting team — setting direction, tracking output, and developing others
• Demonstrated client relationship ownership — status reporting, stakeholder management, and issue resolution without escalating everything up
• Proficiency in ATS platforms (JazzHR, Jobvite, Lever, Appyhere, or similar) and comfort presenting recruiting data to client leadership
• Strong organizational skills — able to manage multiple competing priorities across clients, requisitions, and internal stakeholders simultaneously
• Prior experience as an RPO program or account manager with full client ownership
• Familiarity with Japanese-owned or Japanese-headquartered companies — their decision-making style, reporting culture, and stakeholder dynamics
• Experience building or improving RPO delivery processes — SOP design, intake frameworks, reporting templates
• Background in employer branding, talent advisory, or HR process improvement
• Bilingual Japanese / English proficiency