Desktop Support Specialist

Description

We are looking for a Desktop Support Specialist to support a short-term, 1-week Contract assignment in American Fork, Utah. This role will focus on evaluating workstation readiness, standardizing device setups, and improving endpoint compliance across the environment. The position is ideal for a hands-on technician who can work efficiently with Windows systems, domain connectivity, and device management tools while producing clear documentation throughout the engagement.

Responsibilities:

Review more than 100 desktop and laptop systems to capture device specifications, operating system details, configuration health, domain connection status, and management enrollment.

Establish and apply a consistent workstation standard to align devices with the approved baseline configuration.

Perform Windows 10 to Windows 11 upgrades on compatible hardware and identify systems that do not satisfy upgrade requirements.

Connect applicable machines to the corporate domain and verify successful access and policy application.

Configure each workstation with the appropriate user or device settings based on the defined standard.

Enroll endpoints into Microsoft Intune and confirm devices are properly registered for management.

Resolve setup issues and lingering configuration problems identified during earlier support efforts.

Maintain accurate records showing each device condition before work begins, after updates are completed, and any exceptions or replacement needs discovered during the project.

Requirements

At least 3 years of experience in desktop support, help desk, or endpoint support roles.
Working knowledge of Active Directory and Windows domain administration tasks.
Experience supporting and troubleshooting Windows 10 and Windows 11 environments.
Familiarity with Microsoft Intune enrollment and basic endpoint management practices.
Ability to diagnose common hardware and configuration issues on desktop and laptop systems.
Understanding of workstation imaging, setup standardization, and user/device profile configuration.
Strong documentation skills with the ability to track device status, issues, and recommended next steps.

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