Data and Performance Analyst

GigFinder.ai is seeking a Data and Performance Analyst for its Quality Assurance/Performance Improvement department. The role monitors performance indicators, validates and analyzes data from multiple sources, develops reports and dashboards, and provides recommendations to improve service delivery and quality outcomes.

Responsibilities:

• Monitor agency key performance indicators, performance targets, contractual requirements, and quality-of-care measures
• Collect, aggregate, organize, and analyze administrative, operational, clinical, financial, and service-delivery data
• Conduct routine data validation activities to ensure information is accurate, complete, consistent, timely, and reliable
• Identify data discrepancies and collaborate with appropriate departments to investigate and resolve data-quality concerns
• Analyze performance trends, patterns, risks, and opportunities for improvement
• Collaborate with the agencys Leadership Team to interpret reporting metrics and translate findings into measurable, actionable steps
• Develop dashboards, scorecards, reports, charts, and other data presentations for leadership, committees, departments, and other stakeholders
• Prepare written summaries of data findings, including significant trends, performance concerns, contributing factors, and recommendations
• Use data to identify gaps, disparities, or inequities in access to care, service delivery, outcomes, and quality of care
• Support the development, implementation, and monitoring of performance improvement plans and corrective actions
• Evaluate the effectiveness of improvement initiatives by monitoring progress and comparing results against established benchmarks and targets
• Integrate data from electronic health records, surveys, incident reports, utilization reviews, case record reviews, financial systems, and other agency data sources
• Assist departments with establishing meaningful performance indicators, data-collection processes, and reporting schedules
• Maintain documentation related to data definitions, calculation methods, reporting requirements, and data-validation procedures
• Present data findings clearly to both technical and nontechnical audiences
• Support regulatory, contractual, accreditation, and internal quality-reporting requirements
• Protect the confidentiality and security of agency, employee, and client information in accordance with HIPAA, agency policies, and applicable laws and regulations
• Participate in quality improvement committees, leadership meetings, and other meetings as assigned
• Complete reports and assigned projects accurately and within established deadlines
• Perform other duties as assigned
• Produce accurate, complete, and timely reports
• Maintain reliable data-validation and reporting processes
• Clearly communicate significant findings and performance concerns
• Provide practical recommendations supported by data
• Assist departments in developing measurable improvement strategies
• Monitor whether corrective actions and performance improvement initiatives achieve their intended outcomes
• Demonstrate compliance with agency policies, confidentiality requirements, and professional standards

Requirements:

• Bachelors degree in data analytics, healthcare administration, public health, business administration, social sciences, quality management, or a related field
• At least two years of experience in data analysis, quality assurance, performance improvement, healthcare operations, or a related area
• Experience collecting, validating, analyzing, and reporting data
• Proficiency with Microsoft Excel and other reporting or data-visualization tools
• Ability to interpret quantitative and qualitative data and communicate findings clearly
• Strong analytical, organizational, critical-thinking, and problem-solving skills
• Ability to manage multiple priorities and meet established deadlines
• Ability to collaborate effectively with leadership, clinical staff, administrative staff, and other stakeholders
• Ability to maintain confidentiality and exercise sound professional judgment
• Experience working in a behavioral health, human services, healthcare, or nonprofit organization
• Knowledge of performance measurement, continuous quality improvement, and program evaluation
• Experience working with electronic health record systems and healthcare-related data
• Knowledge of or experience using Credible Behavioral Health Software and Greenspace Mental Health
• Knowledge of CARF accreditation standards and applicable federal, state, contractual, and regulatory requirements
• Familiarity with health equity, disparities analysis, and outcome measurement