Manager, Business Analytics & Insights

BetterHelp is an online therapy service committed to making mental health care more accessible. The Manager, Business Analysis & Insights will serve as a strategic thought partner to the CFO and executive leadership team, leading high-impact analytics, executive storytelling, business strategy, and decision support. The role also involves building scalable analytics infrastructure, leveraging AI-enabled workflows, and influencing cross-functional initiatives from analysis through execution.

Responsibilities:

• Executive Communication & Storytelling: Distill complex analyses into concise, executive-ready narratives, adapting communication to audiences ranging from individual contributors to the CFO, President, and executive leadership
• Strategic Analytics & Decision Support: Lead high-impact analyses that go beyond reporting metrics to identify root causes, quantify business opportunities, and develop actionable recommendations for executive leadership
• AI-Enabled Analytics: Leverage AI as a core part of the analytical workflow by leveraging modern AI tools to accelerate analysis, improve productivity, automate repetitive tasks, and increase the speed and quality of insights. Continuously evaluate new AI capabilities and champion thoughtful adoption across the team
• Business Strategy: Partner with business decision makers to shape and operationalize the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability
• Analytics Infrastructure: Design scalable analytical frameworks, reusable datasets, automated pipelines, and self-service reporting that improve the organization’s ability to make decisions over time
• Influence Without Authority: Build trusted relationships across Finance, Product, Marketing, Data Science, and Engineering to drive alignment, unblock work, and move initiatives from analysis to execution
• Execution & Prioritization: Independently manage multiple concurrent initiatives, proactively prioritize work, navigate ambiguity, and balance short-term business needs with longer-term strategic opportunities

Requirements:

• We are seeking an experienced Manager, Business Analysis & Insights to serve as a strategic thought partner to the CFO and executive leadership team across BetterHelp
• This role is best suited for someone who enjoys solving ambiguous problems, proactively identifying opportunities, and operating with a high degree of ownership in a fast-paced environment
• We're looking for someone with a strong passion for turning data into compelling narratives and a demonstrated ability to influence outcomes through cross-functional collaboration
• Success in this role requires balancing analytical depth with speed
• The ideal candidate knows when to dive deep and when to synthesize quickly, delivering insights that help leaders make better decisions without unnecessary complexity
• 8+ years in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting
• Bachelor's degree in Business, Economics, Engineering, Computer Science, or a related field
• Expert SQL skills are required
• Experience with Python (preferred) or R
• Strong BI experience (Looker, Tableau, etc.)
• Demonstrated ability to leverage AI tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar tools to accelerate analytical workflows and software development is strongly preferred
• Experience working with Git, version-controlled analytics workflows and modern analytics engineering practices is preferred
• Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale
• Demonstrated ability to connect data to business outcomes, make sound judgment calls with imperfect information, and recommend clear actions - not just analyses
• Exceptional written and verbal communication skills with demonstrated experience presenting to senior leaders
• Ability to summarize complex analyses into clear executive headlines while maintaining analytical rigor and supporting detail
• Thrives in a fast-paced, evolving environment
• Strong prioritization skills and a pragmatic approach to problem-solving and execution
• Executive presence and confidence communicating with senior leaders
• Intellectual curiosity and a strong growth mindset
• Comfort operating in ambiguity and changing priorities
• Strong ownership and bias toward action
• Ability to independently identify problems - not just answer assigned questions
• Balance between analytical depth and practical business decision-making
• High emotional intelligence and collaborative partnership across functions
• Demonstrated ability to turn ambiguous business questions into clear analytical approaches and executive recommendations
• candidates in any time zone are welcome to apply
• We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships
• reasonable accommodations are made for those under unique circumstances who cannot travel
• Master's degree a plus