Job Summary
CUSTOMER PROJECT MANAGER 2 Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction Perform overall project-level planning and lead execution Provide vision, strategy and business objective alignment to lead end-to-end project implementation Responsible for project metric tracking, and managing project financials and profitability Identify opportunities for additional business and provide input to presales and renewal evaluation Identify risk, issues and develop risk response strategy Lead the execution of contract Change Management process Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program Build Ciscos project community by sharing lessons learned, best practices and participating in the PM Role Community
Key Responsibilities
Role Specific Responsibilities: Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers Ensure scope and Change Management are in place for the project duration Ensure key stakeholder status reporting Risk, issue, communications management Mentor junior Project Management team members Scope: Typically focused on 2-4 medium to large customer projects Complexity: Moderate to high-risk profile Medium volume of dependencies Multi-technology projects Regional project delivery experience
Skill Requirements
Expertise: CollegeUniversity degree or equivalent plus 6+ years related experience in a project management environment in comparable industry ideally (not required) in an ITTelco centric organization
Other Requirements
NA
