Dynamics CRM Functional Lead

Job Title: Dynamics CRM Functional Lead
Location:  Richardson, TX 75082
Work Arrangement: Onsite position 
Job Type: Contract
Duration: Long-Term Contract
 

 

Job Summary
Seeking an experienced Dynamics CRM Functional Lead with strong expertise in Dynamics 365 Sales, functional design, configurations, customizations, and testing. 
The candidate will work directly with business stakeholders and technology teams to analyze requirements, lead functional discussions, define solutions, and ensure successful CRM implementation and testing.
Key Responsibilities
Lead functional design and requirements discussions for Dynamics 365 CRM (Sales).
Analyze and validate the fitment of business requirements within Dynamics 365.
Work directly with clients and business stakeholders to understand requirements and define functional solutions.
Bridge the gap between business requirements and the technology team.
Provide functional guidance on Dynamics 365 customizations and configurations.
Apply Dynamics 365 best practices while designing CRM solutions.
Prepare functional specifications, documentation, process flows, and other project documentation.
Design, develop, and execute test scenarios, test cases, and test scripts for CRM applications.
Perform end-to-end functional, integration, regression, and User Acceptance Testing (UAT).
Identify, document, track, and verify defects using defect management tools.
Collaborate with business and technical stakeholders to clarify requirements and resolve issues.
Ensure adequate test coverage for CRM customizations, configurations, workflows, reports, dashboards, and integrations.
Support UAT execution and coordinate with business users for successful sign-off.
Prepare test execution reports, defect metrics, quality status reports, and project updates.
Participate in functional reviews, requirement validation, and solution walkthroughs.
Provide functional leadership throughout the CRM implementation and testing lifecycle
Required Skills & Experience
10+ years of experience working with Dynamics CRM / Dynamics 365 Sales.
Strong experience as a Dynamics CRM Functional Lead.
Strong knowledge of Dynamics 365 Sales.
Hands-on knowledge of Dynamics 365 configurations and customizations.
Strong understanding of Dynamics 365 CRM functionality and best practices.
Experience analyzing business requirements and mapping them to Dynamics CRM capabilities.
Strong experience in functional testing and QA.
Experience creating test scenarios, test cases, test scripts, and test execution reports.
Experience with Functional, Integration, Regression, and UAT testing.
Experience with defect identification, tracking, and resolution.
Experience testing CRM workflows, reports, dashboards, integrations, configurations, and customizations.
Strong client-facing and stakeholder-management skills.
Excellent communication and documentation skills.
Ability to work effectively between business and technology teams.
Strong analytical and problem-solving skills.
 

 

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