Business Operations Analyst I

Softheon develops software that simplifies health insurance selection and supports health plan and government customers with enrollment, administration, reporting, and operational requirements. The Business Operations Analyst I will analyze data, improve processes, generate reports, support projects, conduct market research, and collaborate across functions to optimize healthcare business operations.

Responsibilities:

• Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements
• Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments
• Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management
• Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks
• Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals
• Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector
• Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team
• Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity
• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values
• Provide guidance and mentorship to team members within your department and across diverse functions
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience
• Must reside in the Eastern or Central time zone. Must be located in one of the following states: NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI
• Must work Eastern hours 9-6 pm ET

Requirements:

• Bachelor's degree required, degree in STEM is preferred
• 1-3 years of experience in business operations or data analysis
• Experience in the healthcare or technology industry is a plus
• Experience within the STEM field is required
• Must be willing to complete certification within first 180 days of employment
• Basic understanding of healthcare industry standards and regulations is desirable
• Strong analytical and problem-solving skills
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
• Excel experience is required
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and a proactive approach to identifying and solving problems
• Eager to learn and grow within the company
• Team player with a collaborative attitude
• Strong organizational skills and ability to work independently
• *Please note that candidates applying for this position must reside within the United States
• Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable)
• Must reside in the Eastern or Central time zone. Must be located in one of the following states: NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI
• Must work Eastern hours 9-6 pm ET
• degree in STEM is preferred
• Six Sigma Yellow Belt certification preferred
• SQL experience is highly preferred