Freelance Data Analyst

Social Factor is a social media agency focused on helping brands listen, reach, and respond through human-centered digital engagement. The Freelance Data Analyst will support Sprinklr and Boolean-focused projects by building dashboards, developing queries and topics, producing reports, and ensuring data quality across multiple assignments.

Responsibilities:

• Advanced hands-on experience with Sprinklr, particularly Social Listening, Reporting, and Insights
• Build, test, refine, and maintain complex Boolean queries, listening topics, themes, and keyword groups
• Configure Sprinklr rules, tags, custom fields, classifications, and automated workflows to support accurate reporting and analysis
• Design and maintain Sprinklr dashboards, widgets, filters, and reporting views aligned with client and business objectives
• Perform quality assurance on queries, dashboards, tagging structures, data accuracy, calculations, and report outputs
• Adapt dashboards and reports for different audiences, including analysts, client teams, senior leaders, and executives
• Work independently in a remote freelance environment and communicate proactively about progress, questions, risks, and deadlines
• Create or follow established templates, methodologies, naming conventions, documentation standards, and quality-control processes
• Experience with Excel or Google Sheets and PowerPoint or Google Slides; experience with additional social listening, data visualization tools (Data Studio previously known as Looker Studio) or business intelligence platforms is a plus
• Apply strong understanding of social media metrics, earned and owned media measurement, sentiment analysis, and digital analytics
• Manage multiple reporting assignments and deadlines while maintaining accuracy, consistency, and attention to detail
• This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; 2-4 years of Sprinklr experience
• Minimum of Windows 10 and macOS 12.X
• Internet speed requirement of a minimum of 50 mbps

Requirements:

• Advanced hands-on experience with Sprinklr, particularly Social Listening, Reporting, and Insights
• Experience with Excel or Google Sheets and PowerPoint or Google Slides
• strong understanding of social media metrics, earned and owned media measurement, sentiment analysis, and digital analytics
• This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; 2-4 years of Sprinklr experience
• experience with additional social listening, data visualization tools (Data Studio previously known as Looker Studio) or business intelligence platforms is a plus