Business Analyst

Selene Holdings is a multiple-lines financial services firm serving the mortgage and related industries. The Business Analyst drives operational efficiency and strategic decision-making through data-driven insights, process optimization, KPI development, and business process management. The role also leads cross-functional collaboration, change management, process improvement, and continuous improvement initiatives.

Responsibilities:

• Analyze large datasets to identify trends, performance gaps, and opportunities for process optimization
• Conduct root cause analyses and collaborate with stakeholders to develop effective solutions
• Design and refine scalable business processes using data insights and best practices
• Develop and maintain dashboards and reports that deliver actionable insights across the organization
• Lead and facilitate process mapping, value stream mapping, and problem-solving workshops
• Define and track KPIs aligned with operational, tactical, and strategic goals
• Integrate new analytical tools and methodologies into business processes and ensure adoption
• Facilitate cross-functional meetings to gather requirements, assess risks, and implement solutions
• Monitor project progress, manage risks, and communicate updates to stakeholders
• Continuously evaluate and adjust optimization strategies based on performance metrics and feedback
• Coach and train team members on analytical tools, methodologies, and process improvement techniques

Requirements:

• High school diploma or GED required
• 4–10 years of relevant experience required
• Strong background in process analysis, lifecycle methodologies, and process improvement techniques
• Advanced knowledge of Lean Six Sigma or similar methodologies
• Experience developing governance documentation (e.g., policies, charters, project plans)
• Proficiency in project management and process auditing
• Ability to conduct time studies and standardize processes
• Strong communication, organizational, and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office
• bachelor's degree in business, Finance, or a related field preferred
• 5+ years of experience in business process analysis strongly preferred
• Familiarity with loan servicing functions such as loss mitigation, foreclosure, and bankruptcy is preferred
• experience with MSP, Black Knight/LPS, and Sagent preferred