Customer Service Rep

American Customer Care/Premiere Response provides customer service experiences for consumers of well-known brands through phone, social media, live chat, and email. The Remote Customer Service Representative handles customer inquiries and complaints, maintains customer records and product knowledge, and supports customer retention through effective problem-solving.

Responsibilities:

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Requirements:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma
• college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services
• Experience with technical support/technical background
• Strong attention to details
• Strong multitasking abilities
• Strong empathy and active listening skills
• Personable, approachable, and able to build rapport quickly