Staff Product Manager, Listening

Sprout Social is a social media management software company that provides publishing, engagement, customer care, influencer marketing, workflow, and business intelligence solutions. The Staff Product Manager will own the strategy, delivery, and scaling of the company’s partner and platform integration ecosystem, including integration lifecycle management, platform-based strategies, permissioning, security, licensing, and commercial prioritization. The role partners closely with Engineering, Partnerships, GTM, customers, and other cross-functional teams to deliver scalable and commercially viable integrations.

Responsibilities:

• Own individual integrations strategy end-to-end from pricing and packaging to distribution strategy to GA readiness, including ongoing relationship management with cross-functional teams
• Partner closely with Engineering to sequence integration investments, balancing near-term customer/revenue commitments against longer-term platform scalability
• Define and execute platform-based integration strategies (e.g., generalized APIs or connectors) that let customers self-integrate, reducing the need for bespoke builds per vendor
• Serve as the key driver of integration lifecycle management, from alpha and beta through GA and post-launch scaling, aligning with strategic partners and key customers on roadmap, timeline, and requirements at each stage
• Own permissioning, security, and licensing model decisions for packaged integrations (managed packages, namespace strategy, license management)
• Build the business case and prioritization framework for new integration bets, including clear kill criteria and proof points before scaling investment
• Act as connective tissue between GTM, Partnerships, and Engineering to ensure integration work is commercially viable, not just technically sound
• Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our core
• Completing Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
• Learning the current state of integrations at Sprout, along with future product and technical roadmaps
• Diving into our products to learn about what makes our software unique and why customers love our products
• Beginning to understand the capabilities and limitations of our integrations
• Establishing relationships with other product, engineering, design and revenue leaders and identifying areas of opportunity
• Get hands-on with Sprout’s products, experiencing them from the customer’s perspective
• Establishing a working cadence with your engineering partners in Poland, including how you'll handle handoffs, async decisions, and the daily overlap window
• Partnering with senior product leaders to define key success metrics for your role and teams and how you will measure against them
• Participate in architectural discussions and decisions, asking the right questions to guide your team to successful outcomes
• Participating in planning and roadmap processes and helping to shape the product roadmap for long-term success
• Becoming an expert in Sprout's integration ecosystem and confidently speaking to partner strategy, technical tradeoffs, and platform roadmap with internal and external stakeholderS
• Owning the integration roadmap and delivering measurable results on key strategic initiatives
• Identify key opportunities to improve cross-team collaboration and alignment
• Standing up working cadences to build and deliver on product roadmap and outcomes in partnership with design, engineering, and GTM teams
• Consistently meeting and exceeding established performance targets
• Obtaining (solicited and unsolicited) and acting upon peer, customer, and leadership feedback
• Continue to evolve Sprout’s product culture, shaping the next generation of product managers
• Surprise us! Use your unique ideas and abilities to change our integration capabilities at Sprout in beneficial ways that we haven’t even considered yet!

Requirements:

• 10+ years of PM experience in ecosystem or integration roles in a B2B product-driven SaaS environment
• Proven success leading initiatives in a multi-product portfolio company
• Experience collaborating closely with product, design, engineering, and GTM leaders to deliver cohesive solutions
• Experience partnering with distributed engineering teams across different time zones
• A default toward over communication: written specs, recorded walkthroughs, decision logs, and proactive status instead of waiting to be asked