Customer Service Representative I

Cornerstone Building Brands manufactures exterior building products, including metal roofing, wall systems, and pre-engineered building systems. The Customer Service Representative I facilitates accurate quotations, purchase orders, and work orders while providing professional customer support, coordinating deliveries, managing claims and account reconciliation, and assisting with sales.

Responsibilities:

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales

Requirements:

• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings
• Minimum 2-year post-secondary education required
• Bachelor's degree is preferred
• 2+ years of construction products sales experience plus, but not required
• Bilingual is a plus but not required
• Previous roofing experience is a plus