Business Analyst -Enrollment (Remote)

CareFirst BlueCross BlueShield is a health insurance organization seeking a Business Analyst focused on enrollment. The role gathers, analyzes, documents, validates, and verifies business and technical requirements for low-complexity systems, processes, and services, while coordinating between business stakeholders and technical teams. The analyst also supports user acceptance testing, issue resolution, documentation, project coordination, and end-user guidance.

Responsibilities:

• Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business areas user and technical (functional/non-functional) requirements. Under the direction of a Lead or Senior Business Analyst, participates in the creation of requirements documentation. Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities. Participates in requirements analysis and verification sessions. Participates in the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements
• Responsible for the overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Providing guidance and training to application end users
• Identifies, documents and troubleshoots problems in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve low complexity technical, system and/or business issues
• Reviews, analyzes and creates detailed documentation of business systems and user needs. Responsible for the written documentation of requirements in a clear and well organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of low complexity
• Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests

Requirements:

• Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 3 years experience in functional, operational, business, data, systems or testing analysis
• Strong time-management and organizational skill
• Excellent communication skills both written and verbal
• Ability to organize stakeholder meetings
• Microsoft Office applications usage
• Must be eligible to work in the U.S. without Sponsorship
• Knowledge of 834 Enrollment and Maintenance transactions
• Ability to read and interpret EDI segments, loops, and element
• Facets and Edifecs Knowledge (EDI user perspective )
• Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions
• Moderate understanding of business analysis core competencies
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging