Salesforce Business Analyst

ICF is a global advisory and technology services provider that combines technology and expertise to help clients solve complex challenges. The Salesforce Business Analyst will support the phased implementation of an enterprise grants management platform, analyzing processes, defining requirements, and translating business needs into Salesforce capabilities. The role will also support integrations, Agile delivery, testing, training, adoption, and release readiness.

Responsibilities:

• Engage government stakeholders and program offices to analyze current grants processes, identify pain points, and define requirements across the grants lifecycle
• Translate business needs into user stories, acceptance criteria, workflows, and system requirements supporting configuration-first development using Salesforce Agentforce Public Sector
• Facilitate requirements sessions and document common enterprise capabilities and program-specific variations
• Prioritize and refine the product backlog with stakeholders, architects, developers, testers, and product leadership
• Document process flows, requirements, business rules, data needs, integration requirements, user guides, and release-readiness artifacts
• Support integrations and data exchanges with governmentwide, financial, identity, analytics, and legacy program systems
• Assist with user demonstrations, acceptance testing, training, and adoption activities
• Contribute to security, privacy, records management, Section 508, and Authority to Operate documentation
• Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, demonstrations, and retrospectives
• Support lifecycle and release-readiness reviews by confirming requirements traceability, stakeholder approval, and completion of required deliverables

Requirements:

• 3+ years of information technology or business analysis experience, including experience supporting at least one Salesforce implementation
• 3+ years of experience gathering and documenting requirements, developing user stories and acceptance criteria, mapping business processes, and supporting backlog refinement
• 3+ years of experience using Agile delivery tools, such as Jira or Trello, and Microsoft Office applications
• Associate's degree
• Ability to obtain and maintain a federal Public Trust
• U.S. citizenship is required
• Must reside in and be authorized to work in the United States
• Highly effective analytical and problem-solving capabilities
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients
• Organized, detail-oriented and able to prioritize and multitask
• Bachelor's degree in information technology, business, public administration, or a related field
• Experience supporting federal government clients and enterprise modernization initiatives
• Knowledge of federal grants management processes and the grants lifecycle
• Familiarity with Salesforce Agentforce Public Sector and configuration-first implementation approaches
• Salesforce Business Analyst or Administrator certification, or meaningful Salesforce Trailhead achievement
• Experience supporting federal security, privacy, accessibility, records management, and ATO requirements
• Experience with data mapping, migration, reconciliation, and integrations between Salesforce and external systems
• Familiarity with human-centered design, user acceptance testing, and organizational change management