Sr. Customer Operations Program Manager

CDK Global provides cloud-based software solutions for automotive dealerships and manufacturers. The Delivery Program Manager supports the planning, coordination, execution, and delivery of strategic programs and projects, partnering with cross-functional teams to align initiatives with organizational priorities. The role manages program plans, governance, risks, resources, performance tracking, and stakeholder reporting.

Responsibilities:

• Assist in the planning and coordination of projects from initiation to completion
• Support the definition of project goals, deliverables, and timelines
• Assist in developing and implementing program strategies that align with organizational objectives and deliver value
• Help track project progress, maintain schedules, and report on status to the team
• Organize project meetings and document minutes, action items, and follow-ups
• Collaborate with team members to ensure effective communication and workflow
• Collaborate with key Program Managers to ensure program objectives are met
• Collaborate with various teams (e.g., Product Engineering, Marketing, Sales, etc.) to align program objectives with business goals
• Ensure alignment between program goals and organizational strategy through effective communication and relationship management
• Foster strong working relationships with internal and external partners to ensure seamless execution
• Identify opportunities to reduce costs, enhance efficiencies, and improve ROI for programs
• Allocate resources effectively, managing team assignments and project workloads to optimize performance
• Assist in identifying potential risks, develop mitigation strategies, and resolve issues that could impact program success
• Monitor progress and performance of programs and make data-driven decisions to address bottlenecks or challenges
• Assist in identifying process gaps and drive initiatives for process improvement to ensure smooth program execution
• Standardize program management practices across the organization to improve communication, transparency, and reporting
• Provide timely and transparent reporting to senior management on the status of key programs, highlighting achievements, risks, and key decisions
• Track and report on project performance metrics, analyzing data to inform decision-making and drive continuous improvement
• Assist in post-program reviews and lessons-learned sessions to improve future program delivery

Requirements:

• Strong knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, Jira, Trello)
• Excellent communication, interpersonal, and leadership skills
• Ability to analyze complex data and make informed decisions
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work well in a team-oriented environment
• Detail-oriented with the ability to manage multiple priorities
• Bachelor's degree in Business, Program Management, or a related field
• 3-5 years of experience in program or project management, with a proven track record of successfully delivering projects
• Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship
• PMP or other relevant certification
• Basic understanding of project management principles
• Eagerness to learn and take on new challenges
• Eagerness to learn and grow within a program management career
• Familiarity with Agil methodologies
• Master's degree