Remote Customer Service Representative

Afni, Inc. provides remote customer experience and support opportunities. The Remote Customer Service Representative handles inbound wireless customer service calls, uses product knowledge to troubleshoot concerns, processes orders, updates accounts and records, and delivers empathetic, efficient support.

Responsibilities:

• This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts
• You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail

Requirements:

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally
• navigating multiple systems and maintaining a positive attitude under pressure
• quick-thinking problem solver
• self-motivated with a strong work ethic and effective time management in a home office setting
• Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• be at least 18 years old
• have a GED or High School Diploma
• be legally permitted to work in the United States
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• Ability to be on webcam during working hours