Product Manager - Client Product

Thrivent is a financial services organization committed to helping people manage money and live balanced, generous lives. The Product Manager will set the long-term strategy and vision for a portfolio of products, manage roadmaps and releases, engage customers, and ensure measurable business outcomes and KPIs. The role also guides Product Owners and leads collaboration across complex, cross-functional product teams.

Responsibilities:

• Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions
• Consistently and iteratively ensures that business strategies are being executed through product roadmaps
• Leads team collaboration to manage and prioritize product roadmap and releases across multiple products
• Collaborates to resolve conflicts in a constructive manner when they arise
• Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective
• Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value
• Ensures outcomes on the roadmap fit within capacity constraints, and are prioritized and sequenced in order to maximize value to the customer
• Engages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutions
• Collaborates across product teams to develop and roll out operational plans
• Researches and identifies industry best practices and trends to increase effectiveness
• Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients
• No direct personnel supervisory responsibility, however, supervises large complex product teams with cross-functional team members

Requirements:

• Bachelor's degree or equivalent work experience
• 7-9 years relevant business experience, including in product owner role or similar
• Understand fundamentals of iterative development, software development process and procedures
• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
• High level of organization and attention to detail
• Passion and understanding of new technology and trends
• Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills
• Certified Product Manager or similar certification
• Has prior experience leading projects
• Experience developing business cases, roadmaps, and business unit strategy
• Ability to effectively manage and resolve conflicting priorities
• Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements
• Experience with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle
• Experience in leading projects or initiatives
• Experience with user interface design and best practices for usability
• Experience working in large, complex organizational initiatives
• Experience in MS Office Suite with particular emphasis on Excel and PowerPoint
• Experience using Product Management tools for building roadmaps, managing backlogs, gathering customer feedback
• Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment