Business Analyst

WorldClinic and JobSiteCare are physician-led companies redefining healthcare delivery through immediate-access care and occupational health innovation. The Business Analyst will translate clinical, operational, and commercial needs into clear requirements, support product and technology teams, and help manage processes, integrations, testing, documentation, and Agile delivery.

Responsibilities:

• Serve as the connective tissue between business stakeholders and technical teams, translating clinical, operational, and commercial needs into technical realities
• Elicit and document clear business requirements through stakeholder interviews, workflow observation, and collaborative working sessions
• Map current-state and future-state processes, identifying gaps, redundancies, and clear automation opportunities
• Write unambiguous user stories with testable acceptance criteria, partnering with QA and engineering to eliminate guesswork before development begins
• Maintain and groom the product backlog alongside product managers by writing, refining, and prioritizing work items
• Support data migration and system integration efforts, including field mapping, data validation rules, reconciliation, and cutover readiness
• Facilitate user acceptance testing (UAT) by building test scenarios, coordinating business testers, and tracking defect resolution to closure
• Produce and maintain critical supporting documentation, including process maps, data dictionaries, release notes, and end-user training materials
• Contribute actively to sprint ceremonies (planning, standup, review, retrospective) to keep delivery status visible and honest

Requirements:

• 3+ years as a Business Analyst, Systems Analyst, or in a comparable requirements-focused role
• Demonstrated experience writing user stories and managing backlogs using tools like Jira, Azure DevOps, or equivalent
• Strong process mapping skills with fluency in diagramming tools like Lucidchart, Visio, or similar
• Exceptional written and verbal skills, with the ability to produce documentation that a busy executive and a software developer will both find highly useful
• Proven ability to manage competing priorities across multiple concurrent workstreams without dropping threads
• A track record of working effectively in a distributed team with proactive communication and comfort driving alignment over video and text
• Experience in healthcare, digital health, EHR/EMR systems, or regulated environments (HIPAA, SOC 2)
• Experience supporting a platform migration, major system implementation, or API-based integrations
• Exposure to behavior-driven development (BDD) and Gherkin-style (Given/When/Then) acceptance criteria
• Bachelor's degree in Business, Information Systems, Healthcare Administration, or equivalent practical experience