Business Analyst

VSP Vision is seeking a Business Analyst to improve business processes and support system enhancements. The role gathers and analyzes stakeholder requirements, evaluates process impacts, develops workflow models and business cases, reviews technical deliverables, and supports training, implementation, and change management.

Responsibilities:

• Develop, research, test, and implement business process improvements, procedures, and system changes
• Evaluate business process changes to identify and document business impacts and benefits
• Act as a subject matter expert to provide business requirements for process improvements and system enhancements
• Conduct effective interview/research to determine and document the stakeholders, business needs, and requirements
• Create and analyze workflow diagrams
• Review technical design deliverables to ensure business objectives are reached
• Provide training including identification of needs, development of materials, communication of changes, manuals, etc
• Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management
• Develop presentations of materials, models, findings, plans, and/or conclusions
• Continually look for process improvement strategies

Requirements:

• Bachelor's Degree in Business Administration or related field or equivalent experience
• 2+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations
• Experience with financial and risk analysis, making recommendations, and preparing business cases including cost-benefit analysis
• 2+ years of experience using project planning techniques and methodologies
• 2+ years of business process analytics skills in Excel, flowcharting, activity diagrams, and workflow models
• Understanding and ability to explain related IT systems and their impacts
• Ability to multitask and work in a team environment
• Ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups
• Regularly exercise discretion and independent judgment in the performance of job duties
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment