Customer Service Representative

Cornerstone Building Brands manufactures exterior building products and provides metal roofing, wall systems, and pre-engineered building solutions. The Customer Service Representative facilitates accurate quotations, purchase orders, and work orders while providing professional customer support, coordinating deliveries, managing claims and reconciliations, and supporting sales growth.

Responsibilities:

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales

Requirements:

• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings
• Minimum 2-year post-secondary education required
• Bachelor's degree is preferred
• 2+ years of construction products sales experience plus
• Bilingual is a plus
• Previous roofing experience is a plus