Associate Product Manager

EMS Management & Consultants, Inc. is seeking an Associate Product Manager to develop product management expertise through hands-on ownership of defined product problems and initiatives. The role involves conducting discovery, defining and delivering solutions, tracking product metrics, and collaborating with Engineering, Design, Operations, Support, and product leadership.

Responsibilities:

• Own clearly defined product problems or outcome areas within a product or workflow
• Conduct customer and internal user interviews to understand workflows, pain points, and unmet needs
• Translate insights into problem statements, hypotheses, and success metrics
• Use data, research, and feedback to validate problems before proposing solutions
• Define solutions collaboratively with Design and Engineering, balancing customer value, feasibility, and impact
• Write clear user stories and acceptance criteria that express intent, not just tasks
• Actively participate in sprint planning, backlog refinement, demos, and retrospectives
• Make day-to-day product decisions within your area of ownership
• Define and track success metrics for the initiatives owned
• Analyze feature adoption, usage patterns, and workflow impact
• Use outcomes to inform iteration, improvements, or course correction
• Learn how to separate output (features shipped) from impact (value delivered)
• Partner directly with Engineering, Design, Operations, and Support as the product owner for your initiatives
• Communicate priorities, tradeoffs, and decisions clearly and confidently
• Present findings, recommendations, and results to product leadership
• Learn how to manage stakeholder input without losing product focus
• Perform other duties as assigned

Requirements:

• Associate's degree in Business Administration, Computer Science, Engineering, or a related field; or equivalent experience
• Strong problem solving and analytical skills
• Strong communication and documentation skills
• Ability to break down complex problems into manageable pieces
• Ability to collaborate with cross-functional teams in a fast-paced environment
• Curiosity, coachability, and strong desire to learn product best practices
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients
• Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship
• Familiarity using Jira or Pendo
• Experience in business analysis
• Previous experience in Healthcare Revenue Cycle Management