Project Manager II

GoHealth Urgent Care is seeking a Project Manager II to drive the successful execution of strategic initiatives across the organization. The role plans, executes, and delivers moderate-complexity projects while managing scope, schedules, budgets, risks, stakeholders, documentation, and process improvements across cross-functional teams.

Responsibilities:

• Lead the planning, execution, and delivery of moderate-complexity projects across multiple functional areas, ensuring alignment with strategic goals
• Develop and manage comprehensive project plans, including scope, schedule, budget, resource allocation, and risk mitigation strategies for moderate-complexity projects
• Manage moderate-complexity projects that either require a new project structure or those with an existing project plan structure but with a higher level of complexity or ambiguity, ensuring clarity and alignment from initiation through closure
• Drive accountability across project teams, ensuring milestones are met and deliverables are completed to quality standards for moderate-complexity projects
• Serve as the primary liaison for moderate-complexity projects between project teams, business units, and executive stakeholders, ensuring consistent communication and alignment
• Facilitate project meetings, status updates, and decision-making sessions, adapting communication style to suit technical and non-technical audiences, for moderate-complexity projects
• Manage stakeholder expectations and resolve conflicts or concerns with diplomacy and professionalism for moderate-complexity projects
• Proactively identify project risks and develop mitigation strategies to minimize impact on timelines and outcomes for moderate-complexity projects
• Lead issue resolution efforts, engaging appropriate resources and escalating when necessary to ensure timely and effective solutions for moderate-complexity projects
• Contribute to the development and refinement of PMO processes, tools, and templates to improve project delivery and team efficiency
• Provide guidance and informal mentorship to Project Manager I team members, sharing best practices and supporting their development
• Maintain accurate and up-to-date project documentation, including charters, requirements, plans, and status reports for moderate-complexity projects
• Track and report on key performance indicators (KPIs), project health metrics, and outcomes to leadership and stakeholders for moderate-complexity projects

Requirements:

• Bachelor's degree in Business Administration, Project Management, Healthcare Management, Management Information Systems, or similar degree
• Equivalent professional experience may be considered in lieu of a degree
• PMP or similar level certification
• 4+ years of project management experience with increasing responsibility and project complexity, preferably within a professional services and/or healthcare environment
• Advanced understanding of project management principles and terminology as defined by the Project Management Institute (PMI), including scope, schedule, cost, quality, risk, and stakeholder management
• Demonstrated ability to lead cross-functional projects with moderate complexity and ambiguity, including those requiring new project structures or frameworks
• Strong proficiency in project management methodologies (Agile, Waterfall, hybrid), with the ability to select and tailor approaches based on project needs
• Skilled in using project management tools such as Microsoft Project, Smartsheet, Jira, ClickUp, or similar platforms to manage timelines, resources, and communications
• Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels, including executives
• Strong analytical and problem-solving skills, with a proactive approach to identifying risks, resolving issues, and driving continuous improvement
• Ability to independently manage multiple projects simultaneously, balancing competing priorities and delivering results with minimal oversight
• Experience working in matrixed or cross-functional environments, with a demonstrated ability to build consensus and foster collaboration
• Comfortable navigating ambiguity and change, with a track record of delivering structured solutions in dynamic environments
• High emotional intelligence and interpersonal skills, with the ability to lead teams, facilitate meetings, and manage stakeholder expectations effectively
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills
• Masters degree in relevant field
• Healthcare experience preferred