Payments L2 Support

Payments L2 Support
Location: Atlanta, GA
Duration:9-12 Month

JD

L2 Support to resolve any tickets in a timely manner with accuracy.

• customer service and technical help that resolves issues with financial transactions
  • Troubleshooting failed transactions and API errors.
  • Analyzing system logs via tools like Splunk or Kibana.
  • Running database queries (SQL) to trace payment states.
  • Managing gateway configurations and webhook failures. []
• Common Tools:
  • Postman for API testing.
  • Ticketing platforms like Jira or Zendesk