Product Client Success Manager (Fraud/Payments)

CCC Intelligent Solutions is hiring a Product Client Success Manager to help insurance carriers adopt and realize value from its fraud and investigative solutions. The role partners with customer and internal teams to improve fraud workflows, demonstrate measurable outcomes, and support retention and growth.

Responsibilities:

• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers
• Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations
• Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness
• Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies
• Support implementation, optimization, and expansion of fraud use cases across customer organizations
• Analyze customer usage data and identify opportunities to improve adoption and outcomes
• Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives
• Standardize fraud-focused playbooks, best practices, enablement materials, and success metrics

Requirements:

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows
• Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies
• Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions
• Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data
• Ability to translate technical product capabilities into clear customer outcomes and business value
• Intellectually curious, asks insightful questions, and gets to the root cause of problems
• Comfortable operating in ambiguity and driving outcomes without extensive direction
• Commercial mindset with accountability for customer value, retention, and growth