Account Manager II- Desk Based Sales Job Details | Lumen Technologies

Lumen Technologies provides secure, high-performance connectivity across fiber, cloud, edge, and AI workloads. The Account Manager II, Desk Based, drives new customer acquisition and revenue growth through consultative sales, prospecting, opportunity development, full-cycle selling, and customer relationship management.

Responsibilities:

• Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles
• Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue
• Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc
• Effectively navigate company systems and tools to provide customers with timely quotes, follow up
• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call
• Engage internal resources and support personnel to provide an exceptional customer experience
• Leverage the broader sales resource eco-system to drive high impact opportunities
• Work with urgency through all aspects of the sales cycle through closing
• Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required
• Provide activity reports as required. Forecast and commit monthly sales volume accurately
• Attend assigned meeting and participate in all company training requirements
• Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics

Requirements:

• Bachelor's degree or an equivalent combination of education and relevant experience
• Four or more years of sales experience in technology, telecommunications, business services, or a related industry
• Experience developing new business opportunities and managing customer relationships in a consultative sales environment
• Demonstrated success in a desk-based, inside, or outside sales environment
• Strong prospecting, relationship-building, presentation, negotiation, and closing skills
• Ability to conduct effective virtual sales calls, web meetings, and customer presentations
• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts, and customer interactions
• Strong planning, organization, written and verbal communication skills, with the ability to manage multiple priorities and collaborate effectively
• Experience selling telecommunications, networking, cloud, security, managed services, or related technology solutions
• Advanced experience in an inside sales, desk-based, or hybrid sales environment
• Demonstrated success opening new accounts, developing new territories, or expanding business within assigned territories
• Experience using Salesforce CRM
• Experience leveraging social selling and digital prospecting tools to generate pipeline
• Proven history of achieving or exceeding sales quotas
• Knowledge of consultative, value-based, and solution-selling methodologies
• Experience mentoring or coaching sales teammates, with strong business acumen and the ability to articulate customer outcomes