Voice Product Manager – Home

Progressive Insurance is dedicated to helping employees move forward and live fully in their careers. The Voice Product Manager will shape and improve voice and assisted experiences within the HomeQuote Explorer system, including quote journeys, agent-supported workflows, retrieval experiences, and re-solicitation methods. The role partners with platform, channel, research, design, analytics, and IT teams to prioritize, deliver, and validate improvements in quote completion, bind rates, lead conversion, customer experience, and operational efficiency.

Responsibilities:

• As a voice product manager, you will focus on our consumers and their needs to shape and improve key parts of the HQX voice and assisted experience
• This includes voice-driven quote journeys, agent-supported workflows, retrieval experiences, re-solicitation methods, and other connected moments across the broader customer journey
• In this role, you’ll help drive measurable improvements in areas such as quote completion, bind rates, lead conversion, customer experience, and operational efficiency across HQX voice experiences
• You’ll do so by partnering with platform and channel leaders, along with adjacent groups in User Research, UX Design, Data Analysis, and Systems/IT, to define problem statements, shape solution approaches, and build business cases that enable experience improvements to be prioritized, funded, delivered, and validated

Requirements:

• A minimum of 10 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences)
• Bachelor's degree or higher and a minimum of 7 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences)
• Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role
• Demonstrates intellectual curiosity and self‑directed discovery to build a deep understanding of consumer needs, insurance products, and enabling technology capabilities
• Synthesizes insights from multiple sources (e.g., competitive intelligence, performance data, user research, session replays) to clearly frame problems and articulate opportunity narratives
• Identifies data, metrics, and reporting needs and uses self‑service analytics tools to generate actionable insights that inform prioritization and decisions
• Brings a working understanding of how platforms, systems, and UX patterns enable end‑user features and experiences, and applies user‑centered design frameworks through discovery, definition, and ideation
• Builds strong cross‑functional relationships and produces clear artifacts, such as journey maps and experience/process flows, to align partners and advance complex, multi‑system experiences