JR-211522 SF Integration Business Analyst/Consultant Lead

Customertimes is a global digital engineering, product development, and technology consulting company. The Senior Business Analyst / Product Owner will support a Salesforce Life Sciences Cloud implementation for a global pharmaceutical company by gathering requirements, analyzing process gaps, prioritizing needs, and translating business requirements for Salesforce delivery teams.

Responsibilities:

• Work closely with Commercial Sales & Marketing stakeholders to understand business needs and CRM processes
• Gather and analyze requirements and identify gaps between current processes and the future LSC solution
• Translate business needs into user stories, functional requirements, acceptance criteria, and priorities
• Support product ownership and backlog prioritization throughout the LSC implementation
• Support CRM capabilities related to customer/HCP engagement and commercial processes
• Facilitate alignment between business stakeholders and Salesforce delivery teams
• Work with developers and other technical team members to support implementation and delivery

Requirements:

• Strong Senior Business Analyst / Product Owner background
• Strong experience within the pharmaceutical / life sciences industry
• Hands-on functional knowledge of Salesforce Life Sciences Cloud (LSC)
• Experience supporting pharma Commercial Sales & Marketing, rather than primarily R&D/Clinical functions
• Understanding of customer/HCP engagement and commercial CRM processes
• Strong requirements gathering, gap analysis, stakeholder management, and backlog/prioritization experience
• Ability to work effectively between business and technical teams
• Experience with Veeva CRM / pharma commercial CRM
• Salesforce certifications
• Previous experience supporting large-scale pharma CRM transformations
• Experience working across multiple therapeutic areas, including oncology