Applied AI-Agent Engineer

Sapience AI is a collective intelligence platform for professional communities that turns expertise across CRMs, AMS platforms, and knowledge bases into searchable and actionable intelligence. The Applied AI-Agent Engineer will build dependable agentic systems for the MINERVA platform, integrating models, retrieval, reasoning, and tools. The role is responsible for grounding, safety, evaluation, productionization, and reliable AI behavior in collaboration with product and AI infrastructure teams.

Responsibilities:

• Design and build the agents that let MINERVA understand requests, reason, and take action
• Own orchestration, planning, and tool use, and keep it dependable
• Design for the limits of models, not just their strengths
• Ground agent behavior in the KO graph and the COGENT architecture so answers rest on real community knowledge
• Build retrieval that surfaces the right knowledge at the right time
• Reduce confident errors through grounding and verification
• Integrate neural and symbolic reasoning into applied behavior in partnership with neuro-symbolic AI
• Decide where a model should reason and where structure should carry the load
• Turn reasoning advances into product behavior
• Build the tools and actions agents use, including safe access to systems and data
• Make actions reliable, observable, and reversible where they should be
• Connect applied AI to the systems a community already runs
• Build the guardrails that keep agent behavior safe and within bounds
• Handle uncertainty honestly, and make provenance visible
• Treat member trust as a design constraint
• Build evaluation for agent quality, including accuracy, groundedness, and safety
• Instrument applied systems so you can tell whether they are working in production
• Iterate on real behavior, not just offline tests
• Take applied AI from prototype to dependable production, in partnership with ML infrastructure
• Balance capability against latency, cost, and reliability
• Own the behavior members experience, not just the demo