Customer Data Management-Product Owner II

PNC is a financial services organization focused on delivering strong customer experiences and fostering an inclusive workplace. The Product Owner II supports enterprise platforms within the Data, Modeling & Analytics organization by defining product vision, prioritizing backlogs, aligning Agile delivery teams, and communicating outcomes to stakeholders.

Responsibilities:

• Serves as the primary advocate for business and customer needs by setting priorities for the development team based on business value, risk, and strategic alignment
• Communicates, and reinforces the product vision to ensure delivery teams clearly understand client requirements, business goals, and expected outcomes
• Partners closely with the Scrum Master and delivery team to clarify requirements and support execution in alignment with release objectives
• Reviews and accepts completed product increments, then communicates delivered business value, release outcomes, and key updates to stakeholders across the organization
• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s)
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Requirements:

• Demonstrated experience serving as a Product Owner within an Agile environment
• Strong business analysis capabilities, including requirements elicitation, documentation, and stakeholder alignment
• Technical aptitude supporting backend platforms, enterprise systems, or complex data-driven solutions
• Experience managing multiple products, initiatives, or concurrent workstreams
• Excellent written and verbal communication skills, with the ability to operate effectively within Agile and Scrum frameworks
• Proficiency with Jira, Confluence, Change Navigator, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Advanced communication skills, including the ability to interpret complex technical discussions and translate them into clear, business-focused documentation and presentations
• Experience with Change@PNC methodology requirements, including Change Navigator administration, project lifecycle awareness, development of high-quality business requirements and acceptance criteria in Jira, and familiarity with 1LOD and 2LOD risk management engagement practices
• Bachelors
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
• Strong technical acumen, including familiarity with API integrations, batch file ingestion, and Kafka data services
• Familiarity with customer data management principles and data quality practices
• Ability to present technical requirements effectively to audiences ranging from business leaders to technology design and development teams
• Demonstrated confidence in addressing live technical and business process questions, with the judgment to provide accurate responses or coordinate appropriate follow-up
• Exceptional organizational skills and proven ability to support multiple Agile teams simultaneously
• Accountability, Customer Solutions, Data Visualization, Prioritization, Scrum, User Experience (UX) Design
• Certifications are often desired